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Company

  • About Treido

Help

  • Treido Help
  • Returns
  • Track Orders
  • Contact Us
  • Security
  • Feedback

Sell & Business

  • Sell with Us

Services

  • Membership
  • Gift Cards
  • Registry
  • Accessibility
Treido
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Treido Ltd. • Sofia, Bulgaria • Company Reg: BG123456789 • VAT: BG123456789

TM & © 2026 Treido, Inc. or its affiliates

  1. Treido
  3. Returns

Easy Returns, Hassle-Free Refunds

Changed your mind? No problem. We make returns simple with free shipping labels and fast refunds.

Start a Return

30

Days to Return

Free Returns

Prepaid shipping labels on all eligible items

Fast Refunds

Money back within 5-10 business days

No Hassle

Simple online process, no questions asked

How to Return an Item

1

Find Your Order

Go to Your Orders in your account and find the item you want to return

2

Select Return Reason

Choose a reason for the return and whether you want a refund or exchange

3

Print Label

Print your free prepaid shipping label and pack the item securely

4

Drop Off

Drop off the package at any Econt or Speedy office near you

Eligible for Return

  • Unworn, unwashed clothing with original tags attached
  • Unopened electronics in original sealed packaging
  • Unused home goods in original condition
  • Books, movies, and games in sellable condition
  • Shoes in original box, unworn
  • Accessories with all original packaging and tags

Non-Returnable Items

  • Personalized or custom-made items
  • Intimate apparel and swimwear (hygiene reasons)
  • Opened software, games, or digital products
  • Perishable goods and food items
  • Health and personal care items (opened)
  • Gift cards and prepaid cards
  • Items marked as final sale or non-returnable

Refund Information

Once we receive and inspect your return, we'll process your refund. The time it takes for the refund to appear depends on your payment method:

Credit/Debit Card

5-10 business days

Bank Transfer

3-5 business days

Ready to Start?

Access your orders to initiate a return. You'll receive a confirmation email with your shipping label.

Important

Items must be returned within 30 days of delivery. Please ensure items are in their original condition with all tags and packaging.

Need Help?

Our support team is available to assist with any return questions.

Returns FAQ